1. Do I need a GP referral to book an appointment?

No, you can book directly with Oaklands Physiotherapy without a referral. However, we also accept referrals from GPs, consultants, or case managers.

 

2. How long is each session?

Appointments are typically 45 minutes, allowing enough time for thorough assessment, treatment, and advice.

 

3. What should I wear to my appointment?

Wear comfortable clothing that allows access to the area being treated—for example, shorts for leg or knee issues, or a loose top for shoulder or back pain.

 

4. How many sessions will I need?

This varies based on your condition and goals. We’ll be clear from the start about the expected number of sessions so you can plan your time and finances.

 

5. Do you offer home visits?

Yes—home visits are available within a 3-mile radius of the clinic. We can travel further on request, and a travel charge will apply outside this area.

 

6. Do you accept case-managed clients?

Yes, we have experience working with case managers and provide full documentation, outcome measures, and timely communication as part of a multidisciplinary approach.

 

7. What conditions do you treat?

We treat musculoskeletal injuries, post-surgical recovery, trauma rehabilitation, chronic pain, elderly mobility issues and long-term or neurological conditions.

 

8. What is your cancellation policy?

If you need to cancel an appointment:

    •    25% charge applies if cancelled within 24 - 48 hours

    •    100% charge applies if cancelled within 24 hours

 

9. What payment methods do you accept?

You can pay by bank transfer, cash, cheque, or through your insurance scheme, if applicable.

 

10. Do you accept health insurance?

Yes—we work with most major insurance companies, as well as injury management companies.

Please note: We do not currently work with Bupa or Benenden Health. If you’re using an insurance provider, please check with them beforehand and let us know at the time of booking.

 

11. How do I book an appointment?

You can book by phone, email, or through the contact form on this website.

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12.  Is there parking available?

Yes, there is free parking available on the surrounding residential streets near the clinic. We recommend arriving a few minutes early to allow time to find a space, especially during busy periods.

 

13.  Is the clinic wheelchair accessible?

Yes, our treatment room is located on the second floor and is fully wheelchair and disability accessible via a lift. If you have any specific access requirements, please let us know in advance—we’re happy to assist to ensure your visit is comfortable and stress-free.

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14.  How do I check in for my appointment?

We’re based within The Go Surgery. When you arrive, please check in at the main reception. The team will guide you to the upstairs waiting area, and your physiotherapist will come and greet you personally at your appointment time

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15.  Can you work alongside my NHS physiotherapist or healthcare team?

 

Yes, absolutely. We’re happy to work in collaboration with your NHS physiotherapist or wider healthcare team to ensure you receive consistent, coordinated care. With your consent, we can liaise directly with them to share relevant information and support the most effective plan between private and NHS services.